Email your request for a return authorization to vintagepumpssodaclassics@gmail.com. Requests must be made within 7 days of delivery of item. Some exceptions apply. Not all items that we sell can be returned. The product description will specify if the item cannot be returned. Custom orders can not be returned. Do not ship anything back to us before contacting us first.
For items which are shipped US mail, Fedex ground or UPS ground, please send an email to vintagepumpssodaclassics@gmail.com with a description of the problem and include a photo of the issue. Each situation is different and will be evaluated at the time we are notified of the issue. For items which are shipped via truck freight, please reference our LTL Truck Freight Deliveries page for more information. All defective returns are for an exchange only. For defective returns, we will issue a return authorization upon your satisfactory explanation of defect and in some cases we will need the defective item returned back to the warehouse.
For non defective returns, products must be factory sealed, unopened. We will not issue a return authorization for opened merchandise for non defective products. Refunds for non defective items that are unopened will be given after the item has been shipped back to us, received at the warehouse and verification that the product is still factory sealed. Unopened returns on items are subject to a restocking fee of 25% plus the actual shipping cost to get the product to you. Please note that there is a shipping cost to ship the item to you even though the shipping cost is not listed as a separate cost during the check out process. In the case of a return, you will be responsible for the full amount of the actual shipping cost we paid to get the product to you. We will provide you with the actual shipping cost in these cases.
You are responsible for shipping the product back to us. For your protection, we recommend that you use UPS insured for return shipment. Please insure the order for the full amount of your purchase. Please check with us on the proper address to return merchandise. Do not return merchandise to our mailing address, as this is not the manufacturing facility or warehouse. You must provide us with a tracking number for a proof of shipment for all returns.
No returns on customized items.
All refused shipments will be assessed an automatic 25% restock fee plus shipping costs.
Your satisfaction is very important to us. Contact us at vintagepumpssodaclassics@gmail.com if you have additional questions about returns.
Please notify us immediately if you believe that your purchase was damaged in transit. We will follow up as appropriate. For our In-Home, our Local Delivery, and Parcel shipping orders, buyers have 48 hours after delivery to inspect their item and contact vintagepumpssodaclassics@gmail.com if there is a problem or they wish to return an item. Please include photos and a description of any damage that you believe occurred during the shipping process. All requests or concerns should be sent to vintagepumpssodaclassics@gmail.com. Please do not contact the seller or shipper directly.
Items are insured by the In-Home Delivery service provider up to the value of the transaction amount for damage or loss (with repair or replacement of item as appropriate). Each item is inspected at both pick-up and delivery. This does not cover minor wear or minor condition discrepancies. This does cover any significant damage that clearly occurred during the shipping process.
Parcel Delivery
The seller is responsible for ensuring that each item is safely packed to prevent damage in transit. If a purchase is clearly damaged in transit we will initiate a claim with the appropriate carrier. The carrier will schedule a pickup of the damaged item and we will refund the buyer upon completion of the claims process.
When we ship, we declare the sale price of all items shipped. This insures each package against loss. This also covers damage when it is determined that the item was properly packed. When damage has clearly occurred during shipping, we will file a claim with the appropriate carrier. we will only reimburse the seller if the claim is accepted.
When a seller chooses to “Arrange my own shipping” the seller is responsible for resolving any claims for loss or damage. We will notify the seller if loss or damage is reported and will provide the seller with the information and photos needed to initiate a claim.
